Information

General information
Creating your collage
Ordering
Shipping and delivery
Returns

General information

How will you print my collage?
We offer four options: you can choose to have it printed on canvas, poster, aluminium (alu-dibond) or acrylic.

When will I receive my collage?
Your collage will be processed as soon as your payment has been received. How long it will take to deliver depends on which printing option you've selected: canvas, poster, aluminium or acrylic. Click here to read more about our shipping and delivery times.

How much does it cost?
Pricing depends on your chosen printing option (canvas, poster, aluminium or acrylic), size and design. You can create your own collage for as little as £15.95. You can find the specific prices for each design in the collage creator.

What sizes are available?
You can choose any of various size options, depending on the design you choose. The largest size we offer at the moment is 150 x 100 cm (4'11.06″ x 3'3.37″).

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Creating a collage

Do you have any general advice for making a collage?
You'll get the best results if you use clear, bright photos. Remember that your computer screen acts like a light box, making your photos look much lighter and clearer than they'll look when printed. The actual end result is going to look darker than what you see on your screen. You should pay particular attention to badly lit faces; darker colours can make the details hard to make out in your print. It's also important to use sufficiently large photos, i.e. photos with a high resolution. If a photo you upload is too small, the collage creator will let you know.

Do I need to download a computer programme in order to create a collage?
No, you don't. Everything is done online. There's no need to install anything on your computer. This also means you can login over the internet and work on your collage from any computer anywhere.

What requirements does a photo need to meet?
The minimal resolution (size) of any photo depends on the collage. The collage creator will let you know if the photo you're uploading is too small to show up properly on the print. Photos can only be uploaded as a JPG file. If you want to use pictures of a different file type (such as PDF, PNG or a word document) you can contact us.

If I put too many pictures in my collage will they become uselessly small when the collage is printed?
In those designs where you can manually set the size and layout of the frames, the photos will never be printed any narrower or shorter than 5 cm (1.97″) so you won't end up with pictures the size of a stamp. Note however that if you choose to have your collage printed on canvas, the photos will show up slightly grainier due to the texture of the fabric. Small photos with a lot of detail, like group shots, are not recommended when printing on canvas.

If I have my collage printed on canvas, will my photos be folded around the sides of the frame?
No, everything you see will be on the front of the canvas. Don't worry about photos wrapping around the sides. The canvas wrapping around the sides will be an even white or the background colour of your choice.

I have many photos that show a lot of detail (like group shots or landscapes). What do you recommend in this case?
Printing as a poster and printing on canvas are both suitable for this. However, if you choose canvas, make sure not to make your photos too small. The texture of the canvas will make your photos appear less defined which can lead to loss of detail in smaller sizes. In such cases we recommend printing your collage as a poster, or perhaps you could zoom in on the most important part of the photo instead.

I'd like to save my collage and finish it later. Is that possible?
Sure! You can save your collage any time. You only need to create an account and then you can save your creation and finish it whenever you like.

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Ordering

How do I pay?
We accept payment by credit card and Paypal.

Can I order the same collage again later?
Sure, as many times as you like. That's a useful option if your friends, relatives or colleagues would like a copy of your collage, too.

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Shipping and delivery

How much does shipping cost?
We offer free shipping on every order, no minimum order value.

Do you ship abroad?
At the present moment we ship to the Netherlands, Belgium, Germany and France. Contact us for shipping options and pricing for any other destinations.


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Returns

I'm not really happy with my collage. Can I return it?
We want our customers to be entirely satisfied, so if you have a complaint about production errors or other errors which fall under EasyCollage's responsibility, contact us and we will help you find a satisfactory solution to the problem.

EasyCollage only makes highly customised products. For this reason, all EasyCollage products are excluded from the right of withdrawal, meaning that collages cannot be returned without explicitly stated reasons or errors which are EasyCollage's responsibility. Of course, if you have a problem with your collage, we'll do our best to find a satisfactory solution.

Where do I file a complaint?
Complaints need to be filed in writing (e.g. by email) within 14 days after receiving your order. For complaints regarding product quality or damage, send the collage or a clear photo of the collage to EasyCollage for examination.

We will always help you find a suitable solution. See our terms of use for further information.


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